MayneAI Agent Packs

AI Assistants for Customer Support

Support work begins by understanding the customer's issue and the policy or product information available to answer it. Organise the conversation, draft a reply and make unresolved questions visible for the person who owns the decision. Review replies and follow-up drafts sit alongside the support workflow.

A workflow to start with

Start with the Customer Support Reply Writer. The supplied workflow takes the following inputs and prepares the listed draft outputs for your review.

What you supply

The incoming message
Relevant project or order history if supplied
Business policy on refunds and remedies

What you review

Reply draft with tone matched to severity
Severity classification
Escalation flag where needed
Internal note

Example brief

Illustrative prompt only: this is a suggested way to brief the assistant, not a customer case study or a tested result.

Draft a reply to this customer message using the supplied policy and order facts. Acknowledge the issue, explain what the provided information supports and list any decision that must be escalated.

Illustrative input and draft output

Manually written fictional example. This is not an executed pack result or a customer case study.

Input note

Fictional notes: A customer asks for tracking information. The order record supplied says the parcel has been dispatched but includes no tracking number. The support team needs a draft that acknowledges the request without claiming a delivery date.

Illustrative draft output

DRAFT CUSTOMER REPLY

Thanks for asking about your parcel. The order information shows it has been dispatched. I do not have a tracking number in the information available here, so that detail needs to be checked by the team.

Staff action: obtain tracking information before adding it. No arrival date is stated.

The 10 assistants in this pack

Each assistant has a defined task. Open a name to see the information it uses and the outputs described in the pack.

Customer Support Reply Writer

Drafts replies to customer questions, complaints and refund requests, matched to the severity of the issue. Escalates issues that need specialist attention.

Inputs: The incoming message; Relevant project or order history if supplied; Business policy on refunds and remedies.

Outputs: Reply draft with tone matched to severity; Severity classification; Escalation flag where needed; Internal note.

Enquiry Intake Assistant

Turns a raw customer enquiry — phone note, email, web form or SMS — into a structured, triaged record with the missing questions listed. Use when a new enquiry arrives or a pile of enquiries needs sorting.

Inputs: Raw enquiry text (pasted call note, email, web form, SMS); your business profile for service area and services.

Outputs: Structured enquiry record; Triage rating with reasons; List of missing details to ask; Draft reply requesting those details.

Review and Reputation Manager

Builds an honest review-generation routine, drafts replies to every review, and turns review themes into things the business can fix.

Inputs: Current review profile; Recent reviews needing replies; When and how the business currently asks.

Outputs: Review request process and message drafts; Reply drafts; Theme analysis; Escalation flags.

Customer Follow-up Writer

Writes follow-up messages for quotes that have gone quiet, completed projects, review requests and reactivation of past customers.

Inputs: Who is being followed up and why; What was previously quoted or done; How long since last contact.

Outputs: Follow-up message drafts per channel; Suggested timing; Optional short follow-up sequence.

Business Document Writer

Produces clean, consistent business documents — letters, service agreements in plain language, checklists, handover notes, SOPs and forms — from the business's own content.

Inputs: The content or rough draft; Document type and audience; Business details from your business profile.

Outputs: Formatted document in markdown; Consistent structure and headings; List of placeholders still to fill.

Content Brief and Article Writer

Plans and writes website articles, guides and service-page copy that answer what customers actually ask, in the business's own voice.

Inputs: Topic or the question to answer; Audience; The business's expertise and real examples; Tone.

Outputs: Content brief with structure and angle; Full draft; Title and meta description options; Internal link suggestions.

Meeting and Call Notes Summariser

Turns meeting notes, call notes and transcripts into a summary with decisions, actions, owners and dates, plus a follow-up email draft.

Inputs: Notes or transcript; Who attended; Context.

Outputs: Structured summary; Decisions list; Action table with owners and dates; Follow-up email draft; Ambiguities.

Scheduling Coordinator

Prepares a sensible project schedule, drafts booking confirmations and reminders, and flags clashes. Proposes only — it cannot see or change a real calendar.

Inputs: List of projects with locations, durations, priorities; Working hours and constraints; Existing commitments.

Outputs: Proposed run sheet; Clash and travel warnings; Confirmation and reminder message drafts.

Invoice and Payment Reminder Writer

Drafts a staged series of overdue-invoice reminders that stay polite and professional while escalating, and summarises what is outstanding.

Inputs: Outstanding invoice list with amounts, dates, days overdue; Payment terms; Contact history.

Outputs: Staged reminder drafts; Aged summary; Suggested escalation path; Payment plan wording.

Operations Reporter

Produces a weekly or monthly operating summary from the numbers the business supplies — projects done, quotes won and lost, revenue, outstanding work — with observations and questions.

Inputs: Period figures supplied by the business; Prior period for comparison; Notable events.

Outputs: Operating summary; Trend observations with stated confidence; Questions the numbers raise; Suggested actions.