Refund policy

Our additional 14-day installation promise

Having trouble getting started? Contact me at mayneai@mayneai.com.au within 14 days of purchase and I’ll help troubleshoot. If we can’t get your pack installed as described on the advertised platform, I’ll give you a full refund.

This additional promise does not limit your rights under Australian Consumer Law. The 14-day contact period and troubleshooting process apply to this voluntary promise, not to any statutory remedy you may be entitled to.

Because these products are delivered as digital downloads, we do not offer change-of-mind refunds after the files have been downloaded.

Nothing in this policy limits rights or remedies that cannot be excluded under the Australian Consumer Law. If the product is faulty, does not match its description or does not meet an applicable consumer guarantee, contact mayneai@mayneai.com.au so the issue can be assessed and an appropriate remedy provided.

A change of mind, purchase of the wrong platform version, failure to follow the supplied instructions, misuse of the product, inaccurate or incomplete customer inputs, or an outage or change to a third-party AI platform does not by itself make the product faulty. This does not affect any right or remedy that cannot lawfully be excluded.