MayneAI Agent Packs

AI Assistants for Logistics and Transport Teams

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Transport enquiries combine pickup and delivery details with timing, access and load information. Structure what the customer supplied before proposing a schedule from the operator's confirmed constraints. Job records and supplier comparisons keep the administrative handover grounded in the actual booking information.

A workflow to start with

Start with the Enquiry Intake Assistant. The supplied workflow takes the following inputs and prepares the listed draft outputs for your review.

What you supply

  • Raw enquiry text (pasted call note, email, web form, SMS)
  • your business profile for service area and services

What you review

  • Structured enquiry record
  • Triage rating with reasons
  • List of missing details to ask
  • Draft reply requesting those details

Example brief

Illustrative prompt only: this is a suggested way to brief the assistant, not a customer case study or a tested result.

Structure this transport enquiry into pickup, destination, requested timing, load information supplied and missing details. Draft the clarification questions without confirming a run, capacity or delivery commitment.

Illustrative input and draft output

Manually written fictional example. This is not an executed pack result or a customer case study.

Input note

Fictional notes: A customer requests transport of four cartons from a warehouse to a retail shop next Tuesday. Carton dimensions, weights and loading access are missing. The operator has not confirmed a vehicle or delivery window.

Illustrative draft output

DRAFT TRANSPORT ENQUIRY

Supplied: four cartons, warehouse pickup, retail-shop delivery, requested Tuesday. Missing: dimensions, weights and access details. Vehicle and window: unconfirmed.

Draft reply: Please provide the carton dimensions and weights, plus the pickup and delivery access arrangements. We can review the transport request once those details are available.

The 10 assistants in this pack

Each assistant has a defined task. Open a name to see the information it uses and the outputs described in the pack.

Enquiry Intake Assistant

Turns a raw customer enquiry — phone note, email, web form or SMS — into a structured, triaged record with the missing questions listed. Use when a new enquiry arrives or a pile of enquiries needs sorting.

Inputs: Raw enquiry text (pasted call note, email, web form, SMS); your business profile for service area and services.

Outputs: Structured enquiry record; Triage rating with reasons; List of missing details to ask; Draft reply requesting those details.

Scheduling Coordinator

Prepares a sensible job schedule, drafts booking confirmations and reminders, and flags clashes. Proposes only — it cannot see or change a real calendar.

Inputs: List of jobs with locations, durations, priorities; Working hours and constraints; Existing commitments.

Outputs: Proposed run sheet; Clash and travel warnings; Confirmation and reminder message drafts.

Quote and Estimate Drafter

Drafts a priced quote or estimate from rates the business supplies, showing every assumption and exclusion. Use when a customer needs a written price. Never produces a binding quote.

Inputs: Scope of work; The business's rate card from your business profile; Site or job specifics.

Outputs: Draft quote with line items, assumptions, exclusions, validity; List of rate gaps blocking an accurate price.

Job Record Summariser

Turns rough site notes, photos descriptions, voice-note transcripts and timesheets into a clean job record, customer-facing summary and handover note.

Inputs: Raw notes, transcripts, timesheet entries, parts used; your business profile.

Outputs: Structured job record; Plain-English customer summary; Follow-up actions; Invoice-ready line list.

Customer Follow-up Writer

Writes follow-up messages for quotes that have gone quiet, completed jobs, review requests and reactivation of past customers.

Inputs: Who is being followed up and why; What was previously quoted or done; How long since last contact.

Outputs: Follow-up message drafts per channel; Suggested timing; Optional short follow-up sequence.

Supplier Quote Comparer

Compares supplier and subcontractor quotes on a like-for-like basis, exposing the differences in scope, exclusions and terms that make headline prices misleading.

Inputs: Two or more supplier quotes; What is actually needed; Constraints such as lead time or delivery.

Outputs: Like-for-like comparison table; Normalised totals with adjustments shown; Questions to put to each supplier; Recommendation with reasoning.

Customer Support Reply Writer

Drafts replies to customer questions, complaints and refund requests, matched to the severity of the issue. Escalates issues that need specialist attention.

Inputs: The incoming message; Relevant job or order history if supplied; Business policy on refunds and remedies.

Outputs: Reply draft with tone matched to severity; Severity classification; Escalation flag where needed; Internal note.

Invoice and Payment Reminder Writer

Drafts a staged series of overdue-invoice reminders that stay polite and professional while escalating, and summarises what is outstanding.

Inputs: Outstanding invoice list with amounts, dates, days overdue; Payment terms; Contact history.

Outputs: Staged reminder drafts; Aged summary; Suggested escalation path; Payment plan wording.

Business Document Writer

Produces clean, consistent business documents — letters, service agreements in plain language, checklists, handover notes, SOPs and forms — from the business's own content.

Inputs: The content or rough draft; Document type and audience; Business details from your business profile.

Outputs: Formatted document in markdown; Consistent structure and headings; List of placeholders still to fill.

Operations Reporter

Produces a weekly or monthly operating summary from the numbers the business supplies — jobs done, quotes won and lost, revenue, outstanding work — with observations and questions.

Inputs: Period figures supplied by the business; Prior period for comparison; Notable events.

Outputs: Operating summary; Trend observations with stated confidence; Questions the numbers raise; Suggested actions.

Where the pack stops

The pack does not determine driving-hour limits, load restraint specifications or dangerous-goods requirements.

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