MayneAI Agent Packs

AI Assistants for Reception and Administration

This function pack is for administrative work across a business rather than one specific front-office role. It combines enquiry records, document formatting, meeting notes and scheduling proposals with a Proposal Writer. Use it when the recurring task is preparing clear paperwork and a handover for approval.

A workflow to start with

Start with the Business Document Writer. The supplied workflow takes the following inputs and prepares the listed draft outputs for your review.

What you supply

The content or rough draft
Document type and audience
Business details from your business profile

What you review

Formatted document in markdown
Consistent structure and headings
List of placeholders still to fill

Example brief

Illustrative prompt only: this is a suggested way to brief the assistant, not a customer case study or a tested result.

Format these internal process notes into a working procedure with the stated owner, steps, required inputs and unresolved decisions. Preserve gaps in the source and distinguish the proposed wording from an approved procedure.

Illustrative input and draft output

Manually written fictional example. This is not an executed pack result or a customer case study.

Input note

Fictional notes: An internal process note says reception logs incoming stationery requests and gives the list to the office coordinator. The coordinator approves purchases. No handover frequency is recorded. The team wants a working procedure draft.

Illustrative draft output

DRAFT WORKING PROCEDURE

Input: incoming stationery requests. Step 1: reception records each request. Step 2: reception passes the list to the office coordinator. Decision owner: coordinator approves purchases.

Unresolved: how often the list is handed over. This is a proposed procedure for review, not evidence that a request has been approved or an order placed.

The 10 assistants in this pack

Each assistant has a defined task. Open a name to see the information it uses and the outputs described in the pack.

Enquiry Intake Assistant

Turns a raw customer enquiry — phone note, email, web form or SMS — into a structured, triaged record with the missing questions listed. Use when a new enquiry arrives or a pile of enquiries needs sorting.

Inputs: Raw enquiry text (pasted call note, email, web form, SMS); your business profile for service area and services.

Outputs: Structured enquiry record; Triage rating with reasons; List of missing details to ask; Draft reply requesting those details.

Scheduling Coordinator

Prepares a sensible task schedule, drafts booking confirmations and reminders, and flags clashes. Proposes only — it cannot see or change a real calendar.

Inputs: List of tasks with locations, durations, priorities; Working hours and constraints; Existing commitments.

Outputs: Proposed run sheet; Clash and travel warnings; Confirmation and reminder message drafts.

Business Document Writer

Produces clean, consistent business documents — letters, service agreements in plain language, checklists, handover notes, SOPs and forms — from the business's own content.

Inputs: The content or rough draft; Document type and audience; Business details from your business profile.

Outputs: Formatted document in markdown; Consistent structure and headings; List of placeholders still to fill.

Meeting and Call Notes Summariser

Turns meeting notes, call notes and transcripts into a summary with decisions, actions, owners and dates, plus a follow-up email draft.

Inputs: Notes or transcript; Who attended; Context.

Outputs: Structured summary; Decisions list; Action table with owners and dates; Follow-up email draft; Ambiguities.

Customer Follow-up Writer

Writes follow-up messages for quotes that have gone quiet, completed tasks, review requests and reactivation of past customers.

Inputs: Who is being followed up and why; What was previously quoted or done; How long since last contact.

Outputs: Follow-up message drafts per channel; Suggested timing; Optional short follow-up sequence.

Customer Support Reply Writer

Drafts replies to customer questions, complaints and refund requests, matched to the severity of the issue. Escalates issues that need specialist attention.

Inputs: The incoming message; Relevant task or order history if supplied; Business policy on refunds and remedies.

Outputs: Reply draft with tone matched to severity; Severity classification; Escalation flag where needed; Internal note.

Invoice and Payment Reminder Writer

Drafts a staged series of overdue-invoice reminders that stay polite and professional while escalating, and summarises what is outstanding.

Inputs: Outstanding invoice list with amounts, dates, days overdue; Payment terms; Contact history.

Outputs: Staged reminder drafts; Aged summary; Suggested escalation path; Payment plan wording.

Proposal and Tender Writer

Builds structured proposals and tender responses from the business's real capability and the client's stated requirements, with a compliance checklist.

Inputs: The request, brief or tender documents; The business's capability, past work and rates; Deadline and submission format.

Outputs: Structured proposal draft; Requirement-by-requirement compliance table; Gap list; Submission checklist.

Social Content Planner

Plans and writes social posts for the business front office and administration — before-and-afters, tips, team and local content — with a simple calendar.

Inputs: Recent tasks suitable to show; Platforms in use; Posting capacity; Brand tone.

Outputs: Content calendar; Written posts with caption and hashtags; Image or video shot list; Reusable content pillars.

Operations Reporter

Produces a weekly or monthly operating summary from the numbers the business supplies — tasks done, quotes won and lost, revenue, outstanding work — with observations and questions.

Inputs: Period figures supplied by the business; Prior period for comparison; Notable events.

Outputs: Operating summary; Trend observations with stated confidence; Questions the numbers raise; Suggested actions.